This policy sets out the Foundation’s policies and procedures in relation to how we handle external complaints made about our operations, services, or conduct.
External complaints are expressions of dissatisfaction raised by individuals who are not part of the Foundation, relating to matters within the control of the Foundation, its staff or volunteers – such as our operation, processes or services.
These complaints help us understand concerns and, where appropriate, consider improvements to how we work. The Foundation retains full discretion in determining whether and how to respond to external complaints.
Read and download our External Complaints Policy here.